Current Issues

• No technical issues with Restore My Files! as of
• If you have lost your license code, you can have it sent to you by contacting us.

Sales & General Enquiries

• How much does Restore My Files cost? $29.95
• What do I get for my money? A registration code that can me used to turn the demo into a fully funcional software application.
• Why is "registered" better than the trial version? The demo shows you what can be recovered but does not recover any files. The "registered" version shows recoverable files AND recovers them!
• What payment methods are there available? Visa, Master Card, Discover, American Express, Carte Blanche, JCB, eCheck, Paypal
• How do I purchase? While running the program, simply click the "BUY NOW" button on the left side.
• When will my software arrive? You can download the demo here. If you like it, you can buy it here.
• When will my CD arrive? Our powerful software is easily and quickly downloaded from this website so you don't have to wait for a CD to arrive in the mail.
• Can I install Restore My Files on multiple computers with one license? You may use your purchased license for all computers in your household only. Businesses need to purchase 1 license per PC.
• How do I upgrade? While running the software, simply click the "Live Update" button.
• How do I purchase multiple licences? Contact us for a discounted rate.
• Will it run on my operating system? Restore My Files supports the following Windows platforms: Windows XP, 2000 and 98. At this stage Restore My Files does not support the Macintosh operating system. If demand increases, we will look into development for the Macintosh. Although we do not support any server versions, some customers have no problem installing in Windows NT, 2000 servers or 2003 server.
• Do you offer a refund? YES! We offer a 56-day Money Back Guarantee when purchasing Restore My Files. If for any reason, Restore My Files does not meet your needs within 56 days of purchasing, you will receive a refund.
• What are the system requirements for Restore My Files?

  The following minimum system requirements are needed to run Restore My Files:

  • Intel 486 processor (or equivalent) or better
  • 32 MB of RAM available (128 MB is preferable)
  • 7 MB of free hard disk space
  • Internet Explorer 4.0 or greater

  Restore My Files will operate on the following versions of Microsoft Windows:

  • Windows XP
  • Windows 98
  • Windows 2000
    
    
• Can I purchase your software in a retail store?

  We do not currently sell Restore My Files in physical retail stores.

  Instead, Restore My Files is available online for purchase from www.datarecoverycontact.com/buy.html . Upon completion of the purchase, you will receive a license code which will unlock your installed trial version of Restore My Files. If you have not yet installed a trial version of Restore My Files, you can download and trial it from http://www.datarecoverycontact.com/buy.html

Registration and License Code

• What is my license code? The fully functional registered version is activated by entering your license information into the free evaluation version.
• What if my license code is invalid?

  If your license key is not accepted, can you please check the following. Note that this error message can be avoided by copying and pasting your license details into the registration screen.

  1. The License Name and License Key are case-sensitive.
  2. Please ensure that you are not entering the letter 'O' for the number '0'. We use all '0' (zeros) in our license codes.
  3. Please ensure there are no 'spaces' at the beginning or the end of the license details, as this will produce an error. Use your backspace or delete key to remove any entered 'spaces'.
• Where is my license code? After purchasing the product, you will immediately be redirected to a webpage with your own personal activation code. Simply cut-and-paste this code into your software.
• How do I register? The fully functional registered version is activated by entering your license information into the free evaluation version. To enable the full registered version please open Restore My Files and click the BUY NOW button on the left section of the Restore My Files's screen.

How to Use Restore My Files

• How do I run Restore My Files? Either click on "Start Quick Scan" or "Advanced Scan"
• Why won't the program recover some of my files?

  Restore My Files has been designed to recover the remaining data on your hard disk. However, Restore My Files is not designed to repair the content of deleted files.

  A deleted file that is corrupted or partially re-used by the Windows operating system will not be readable. This is not a factor of Restore My Files software, but a factor of how the Windows operating systems will recycle part (or the entire) of deleted files. Restore My Files does recover deleted files that remain intact in your hard disk.

• What drives will Restore My Files detect?

  Restore My Files will be able to scan any drive shown in the 'Hard Disk Drives' section of 'My Computer' (except network). This includes:

  USB External drives
  Removable Flash drives
  ZIP drives
  Floppy drives

• My operating system is gone, can I still recover my files?

  Unfortunately, at this point in time, once the operating system is gone, Restore My Files will not be able to perform its task.

  However you can try attaching the hard drive in question to another computer as a secondary drive. If the drive is being detected as a volume (c:, d:, e: etc) you may try a 'Physical Scan'

  Physical scan: Scan the whole HDD regardless if the space is allocated or not, formatted or not. This potentially will detect files in un-partitioned space on the HDD.